Refund policy

If for some reason you are not satisfied with your purchase, please contact me at hello@phyllisluustudio.com to initiate a return.

Buyers have a period of 14 working days to return, at their own expense and risk, the item or items that would not be suitable, for an exchange or a refund. This period runs from the day of receipt of the order. This right of withdrawal is exercised without penalty, however the cost of return will be the responsibility of the buyers. The return of the product or products is carried out in their original packaging, intact, accompanied by any accessories and in perfect condition for resale. Otherwise, the items will not be returned, refunded or exchanged.

Returned products travel at the expense and risk of the Customer. Any damaged product, incomplete, absent or whose original packaging has been damaged, will not be refunded or exchanged and will be returned to the Customer at its expense.

In the unlikely case of receiving a damaged item, please email me at hello@phyllisluustudio.com with photo documentation of your shipment, including packaging and broken pieces within 4 days of the delivery.

 

Refunds
I will notify you once I’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since I’ve approved your return, please contact me at hello@phyllisluustudio.com.